Terms of service

OVERVIEW

Welcome to VICIOUS. The terms “we”, “us” and “our” refer to VICIOUS LIMITED. VICIOUS operates this website and online store, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the “Services”). Our store is powered by Shopify, which enables us to provide the Services to you.

The following Terms of Service, together with any policies referenced herein, describe your rights and responsibilities when you use the Services.

Please read these Terms carefully, as they include important information about your legal rights.

By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree with these Terms, you should not access or use our Services.

SECTION 1 – ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you confirm that you are at least 18 years old.

To use the Services, including browsing our store or purchasing any products, you may be asked to provide certain information such as your email address, billing details, payment information and shipping address. You represent that all information provided is accurate, current and complete.

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.

Accounts may not be transferred, sold or assigned to another person.

SECTION 2 – OUR PRODUCTS

We make every effort to display our products as accurately as possible. However, colours and product appearance may vary depending on the device used to view the store.

We do not guarantee that product images displayed on your screen will exactly match the product you receive.

All product descriptions and pricing are subject to change without notice at our discretion.

We reserve the right to discontinue products or limit quantities available for purchase.

SECTION 3 – ORDERS

When you place an order, you are making an offer to purchase a product.

We reserve the right to accept or decline any order at our discretion. Your order is not confirmed until payment has been successfully processed and you receive an order confirmation email.

If we cancel or modify an order, we will attempt to notify you using the contact details provided at checkout.

Purchases are subject to our Refund Policy.

Products purchased through our store are intended for personal use only and not for resale.

SECTION 4 – PRICES AND BILLING

Prices for products may change without notice.

The price charged for a product will be the price displayed at the time the order is placed.

Prices may not include taxes, shipping costs, customs duties or import charges unless stated otherwise.

You agree to provide accurate billing and payment information for all purchases.

You confirm that you are authorized to use the payment method provided and that payment will be honoured by your payment provider.

SECTION 5 – SHIPPING AND DELIVERY

Delivery times are estimates and are not guaranteed.

We are not responsible for shipping delays caused by carriers, customs processing, or events outside our control.

Once products are transferred to the shipping carrier, the risk of loss or damage passes to the customer.

Further information can be found in our Shipping Policy.

SECTION 6 – INTELLECTUAL PROPERTY

All content on this website, including text, graphics, logos, images, product designs, videos and other materials, is the property of VICIOUS LIMITED or its licensors and is protected by copyright, trademark and intellectual property laws.

You may not reproduce, distribute, modify, publish or exploit any content from the website without our prior written consent.

The name VICIOUS, our logos, product names and designs are trademarks of VICIOUS LIMITED.

SECTION 7 – OPTIONAL TOOLS

We may provide access to third-party tools or services which we do not monitor or control.

These tools are provided “as is” without warranties of any kind.

Your use of optional third-party tools is entirely at your own risk.

SECTION 8 – THIRD-PARTY LINKS

Our website may contain links to third-party websites or services.

We are not responsible for the content, policies or practices of any third-party websites.

Accessing third-party websites is done at your own risk.

SECTION 9 – RELATIONSHIP WITH SHOPIFY

Our store is powered by Shopify, which provides the ecommerce platform that allows us to sell products to you.

However, all purchases are made directly with VICIOUS LIMITED, not Shopify.

Shopify is not responsible for any aspect of the transactions between you and our store.

SECTION 10 – PRIVACY POLICY

Your submission of personal information through the store is governed by our Privacy Policy.

Because the store is hosted by Shopify, certain information may also be processed by Shopify in order to operate the platform and provide services.

SECTION 11 – FEEDBACK

If you submit ideas, feedback, suggestions, reviews or other content to us, you grant us the right to use, reproduce, publish or distribute such feedback for any purpose without compensation.

You confirm that any feedback submitted does not violate the rights of any third party.

SECTION 12 – ERRORS AND INACCURACIES

Occasionally there may be information on the website that contains typographical errors, inaccuracies or omissions.

We reserve the right to correct errors and update information or cancel orders if information is inaccurate at any time without prior notice.

SECTION 13 – PROHIBITED USES

You may not use our Services:

  • for unlawful purposes

  • to violate laws or regulations

  • to infringe intellectual property rights

  • to transmit viruses or malicious code

  • to collect personal information of others

  • to interfere with the security of the Services

We reserve the right to suspend or terminate accounts that violate these Terms.

SECTION 14 – TERMINATION

We may terminate or suspend your access to the Services at any time if you violate these Terms.

You remain responsible for any outstanding payments owed prior to termination.

SECTION 15 – DISCLAIMER OF WARRANTIES

The Services and all products are provided “as is” and “as available” without warranties of any kind, either express or implied.

We do not guarantee that the Services will be uninterrupted, secure or error-free.

SECTION 16 – LIMITATION OF LIABILITY

To the fullest extent permitted by law, VICIOUS LIMITED, its directors, employees, partners and affiliates shall not be liable for any indirect, incidental or consequential damages arising from the use of our Services or products.

SECTION 17 – INDEMNIFICATION

You agree to indemnify and hold harmless VICIOUS LIMITED and its affiliates from any claims, damages or legal fees arising from your violation of these Terms or misuse of the Services.

SECTION 18 – SEVERABILITY

If any provision of these Terms is determined to be unlawful or unenforceable, the remaining provisions shall remain in full force and effect.

SECTION 19 – ENTIRE AGREEMENT

These Terms of Service, together with our policies, constitute the entire agreement between you and VICIOUS LIMITED regarding the use of the Services.

SECTION 20 – GOVERNING LAW

These Terms of Service shall be governed by and interpreted in accordance with the laws of England and Wales.

Any disputes arising under these Terms shall be subject to the jurisdiction of the courts of England and Wales.

SECTION 21 – CHANGES TO TERMS

We reserve the right to update or modify these Terms of Service at any time.

Changes will take effect once posted on this website. Continued use of the Services constitutes acceptance of those changes.

SECTION 22 – CONTACT INFORMATION

Questions about the Terms of Service should be sent to:

store@vicious.mov

VICIOUS LIMITED
71-75 Shelton Street
Covent Garden
London
WC2H 9JQ
United Kingdom

Company Number: 16498509