Refund policy

RETURN PERIOD

You have 30 days from the date you receive your item to request a return.

ELIGIBILITY

To be eligible for a return, your item must be:

  • Unworn or unused

  • In its original packaging with tags

  • Accompanied by a receipt or proof of purchase

To start a return, please contact us at:

store@vicious.mov

Items sent back to us without first requesting a return will not be accepted.

Once your return request is approved, we will provide instructions on how and where to send your package.

DAMAGES AND ISSUES

Please inspect your order upon receipt.

If your item is defective, damaged, or you receive the wrong item, contact us immediately at:

store@vicious.mov

We will evaluate the issue and work to resolve it as quickly as possible.

NON-RETURNABLE ITEMS

Certain items cannot be returned, including:

  • Perishable goods

  • Custom or personalized products

  • Personal care goods (such as beauty products)

  • Hazardous materials, flammable liquids, or gases

  • Sale items

  • Gift cards

If you are unsure whether your item is eligible for return, please contact us at:

store@vicious.mov

EXCHANGES

The fastest way to exchange an item is to return the original item first. Once the return is accepted, you may place a new order for the replacement item.

EUROPEAN UNION 14-DAY COOLING-OFF PERIOD

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.

Items must be returned in the same condition in which they were received:

  • Unworn or unused

  • With tags

  • In original packaging

  • With proof of purchase

REFUNDS

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued to the original payment method within 10 business days.

Please note that it may take additional time for your bank or credit card provider to process the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at:

store@vicious.mov