Shipping policy
Order Processing
All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
During periods of high demand, processing times may take slightly longer.
If we experience a high volume of orders or unexpected delays, shipments may be delayed. If there will be a significant delay in shipping your order, we will contact you via email.
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Estimated delivery times depend on your location and the shipping method selected at checkout.
Typical delivery estimates:
United Kingdom
Estimated delivery: 1–3 business days
Europe
Estimated delivery: 3–7 business days
International
Estimated delivery: 5–14 business days
Please note that delivery times are estimates and cannot be guaranteed.
International Shipping
We offer international shipping to most countries.
Your order may be subject to import duties, taxes, or customs fees, which are applied once the shipment reaches your destination country. These charges are the responsibility of the customer.
VICIOUS LIMITED is not responsible for delays caused by customs.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number.
Tracking information may take up to 24 hours to become available.
Lost or Delayed Shipments
If your order has not arrived within the estimated delivery time, please contact us at:
store@vicious.mov
We will work with the shipping carrier to investigate and resolve the issue where possible.
Incorrect Shipping Information
Please ensure that your shipping address is correct at checkout.
VICIOUS LIMITED is not responsible for orders shipped to an incorrect address provided by the customer.
Damaged Items
Please inspect your order upon delivery.
If your item arrives damaged or defective, contact us immediately at:
store@vicious.mov
Include your order number and photos of the issue so we can resolve the problem as quickly as possible.
Contact
For any shipping-related questions, please contact:
store@vicious.mov
VICIOUS LIMITED
71–75 Shelton Street
Covent Garden
London
WC2H 9JQ
United Kingdom